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FAQ title
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Q: Why cannot I see the flow line in the APP from PV to the HM6 system?A: In the case of weak sunlight, the power is low relatively, therefore, the energy flow line is disconnected. This situation may also exist in the energy flow line of the load, grid, and battery.
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Q: What is the Regular Mode in ESYSunhome APP?A: It is the default setting for HM6 All-in-one system. In this mode, the load will be powered first, and the excess power will be charged to the battery first, and then supply back to the grid.
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Q: Does my HM6 need regular maintenance?A: HM6 is maintenance free device. The connection to Internet allows remote software updates.
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Q: Can they use in 2 parallel HM6 single phase?A: We don’t support HM6 parallel connection at this stage. As we are optimizing the design of HM12 (AC output power=12kW) and will launch late this year, clients can choose HM12 which will be a more efficient and cost-effective solution.
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Q: Need 800mm clearance above it..A: We recommend Max. 6 batteries.
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Q: What’s the time frame for back-up to kick in during power outage?A: Tests in factory have been done, HM6 can achieve seamless switching, within microseconds and you might not even notice the light flickering.
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Q: Does HM6 support AC-coupled retrofit design?A: Yes, HM6 supports AC-coupled design, can be achieved by either leaving the PV+/PV- ports unconnected or replaced the current DC-coupled inverter with our All-in-one system, which we highly recommend.