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FAQ title
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Q: Why does the system show a bypass overload alarm?A: Please check whether the backup load exceeds 6 kW. If so, the system cannot switch to a 25A MCB for protection.
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Q: Why is there sufficient PV power but the battery is not charging?A: The battery responds gradually as PV output increases. If you continue monitoring the system, you should see charging start as PV power stabilizes.
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Q: Why does the system import power even when the battery SOC is sufficient (no sudden load increase)?A: Even with sufficient SOC, small amounts of grid import may occur due to normal load fluctuations. This is unavoidable in real-world operation. Some systems may hide this behavior, but we provide accurate and transparent data.
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Q: Why does the system import power even when the battery SOC is sufficient (sudden load increase)?A: The grid reacts fastest to sudden changes in load or PV output. Battery power adjustment is slightly slower, so brief grid import may occur.
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Q: What do the LED indicators mean?A:
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Q: Is the electricity still available when the device pushes the OTA upgrade?A: No, the device will be powered off during the OTA upgrade, please switch to grid power supply in time.
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Q: How to deal with the scenario that the HM6 system alarms and the light bar is red?A: Please contact Esysunhome local support or a local service provider for professional solutions.
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Q: How to deal with the scenario of an imminent power outage?A: You can go on the scene diagram on the home page of the APP, and enter the power flow diagram page, click the mode button in the upper left corner, enter the mode setting interface, and select the emergency mode.
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Q: What is Cold Temperature Resistant Mode (Cold Mode)?A: The cold mode is designed to keep the battery output efficiently in different kinds of cold conditions. The system will automatically heat up the battery. It is recommended not to turn off this function.
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Q: How to set up the electricity price?A: You can click on the electricity price setting on the configuration interface to set this up. You can also select the "Cumulative Income" option on the home page of the APP to enter the "Generation Income" page, and click the "Electricity Price Setti