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FAQ titel
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Q: Why does the system show a bypass overload alarm?A: Please check whether the backup load exceeds 6 kW. If so, the system cannot switch to a 25A MCB for protection.
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Q: Why is there sufficient PV power but the battery is not charging?A: The battery responds gradually as PV output increases. If you continue monitoring the system, you should see charging start as PV power stabilizes.
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Q: Why does the system import power even when the battery SOC is sufficient (no sudden load increase)?A: Even with sufficient SOC, small amounts of grid import may occur due to normal load fluctuations. This is unavoidable in real-world operation. Some systems may hide this behavior, but we provide accurate and transparent data.
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Q: Why does the system import power even when the battery SOC is sufficient (sudden load increase)?A: The grid reacts fastest to sudden changes in load or PV output. Battery power adjustment is slightly slower, so brief grid import may occur.
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Q: What do the LED indicators mean?A:
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V: Is er nog steeds stroom beschikbaar wanneer het apparaat de OTA-update uitvoert?A: Nee, het apparaat wordt uitgeschakeld tijdens de OTA-update. Schakel tijdig over op netstroom.
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V: Hoe moet ik omgaan met het scenario waarin het HM6-systeem een alarm geeft en de lichtbalk rood is?A: Neem voor professionele oplossingen contact op met de lokale ondersteuning van Esysunhome of een lokale dienstverlener.
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V: Hoe moet je omgaan met een dreigende stroomuitval?A: Je kunt naar het scènediagram op de startpagina van de app gaan, vervolgens naar de pagina met het stroomschema, op de modusknop in de linkerbovenhoek klikken, de interface voor modusinstellingen openen en de noodmodus selecteren.
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Q: What is Cold Temperature Resistant Mode (Cold Mode)?A: The cold mode is designed to keep the battery output efficiently in different kinds of cold conditions. The system will automatically heat up the battery. It is recommended not to turn off this function.
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Q: How to set up the electricity price?A: You can click on the electricity price setting on the configuration interface to set this up. You can also select the "Cumulative Income" option on the home page of the APP to enter the "Generation Income" page, and click the "Electricity Price Setti